The Woof

    Frequently asked questions

    How do I create an account?

    1. Tap Profile at the bottom of the app and choose Login/Register, then Sign up. 2. Enter your phone number and verify it. 3. Fill in the short form. The app is free. You can browse without an account; you only need one to place an order.

    How do I search for a product?

    Type the product name in the search box at the top of the app and tap Search. You can also browse by pet, category or brand.

    How do I place an order?

    Orders are placed in The Woof app, available for iPhone and Android. 1. Open a product and tap Add to Cart. 2. When you have everything you need, open the cart and tap Checkout. 3. Check your delivery address. 4. Choose a payment method. 5. Review the order and tap Place Order. You can browse the full catalogue on the-woof.net, and every product page there has a button that opens the product in the app.

    How long does delivery take?

    Orders inside Beirut arrive the same day or the next day. Everywhere else in Lebanon, delivery takes 1 to 3 days.

    How much does delivery cost?

    Delivery is $4 anywhere in Lebanon.

    How can I pay?

    You can pay cash on delivery or by Whish transfer, in US dollars or Lebanese pounds.

    How do I contact support?

    Message us on WhatsApp at +961 71 791 863, or use the chat icon on the home screen of the app. We aim to answer around the clock.

    Where does The Woof deliver?

    We deliver to all of Lebanon.

    Can I choose when my order is delivered?

    Yes. You can pick a delivery time that suits you. If you turn out not to be available, we will coordinate with you and deliver when you are.

    Can I change or cancel my order?

    Yes, as long as it has not been shipped yet. Message us on WhatsApp at +961 71 791 863 and we will take care of it.

    Are your products original?

    Yes. All our products are original.

    What if the product I want is not available?

    You can request it in the app. We will source it for you, usually within 1 to 3 days.

    Which pets do you have products for?

    Dogs, cats, birds, fish, horses, reptiles and small pets.

    Can I return a product?

    Yes. If a product arrives damaged, or is not what you ordered, tell us within 2 days of delivery and we will take it back free of charge.

    How do refunds work?

    It depends on the case. Refunds are usually given as store credit that you can use on your next order.

    What are Woof Coins?

    Woof Coins are our rewards. You earn them on every order, and double on your first order. You spend them in the app on things like free delivery and discounts.

    I am a supplier or a brand. Can I work with The Woof?

    Yes. We work with suppliers, brands and shops. Reach out on Instagram at @thewoof.app or on WhatsApp at +961 71 791 863.